Terms and Conditions

OBJECT AND GENERALITIES

These General Conditions of Use, Sales Conditions, and Privacy Policy regulate the use of the website (hereinafter referred to as “the Website”), which is owned by AMEFRUITS S.L. (hereinafter referred to as “the COMPANY”) with VAT number B53891669 and address at Polígono Industrial Puente Alto, Calle K, nº1, in Orihuela (Alicante) 03317.

Through its website, the COMPANY provides information about its products and offers the possibility of purchasing them. Due to the content and purpose of the Website, individuals who wish to benefit from its services must have the status of “Customer,” which they acquire by completing the registration form and following the steps that the COMPANY subsequently communicates via email. The status of Customer implies adherence to the version of the Terms of Use published at the time of accessing the Website.

In any case, there are pages of the Website accessible to individuals or legal entities that do not register or initiate a product purchase (hereinafter referred to as “Users”). In this regard, Users accessing these parts of the Website accept being subject to the terms and conditions set forth in these General Conditions, to the extent that they may be applicable to them.

The COMPANY wants to inform its Customers and Users that it is exclusively aimed at an audience over 16 years old and that the territory to which it accepts and distributes orders is the one comprising the Peninsula and the Balearic Islands (hereinafter referred to as the “Territory”). The COMPANY does not ship orders abroad (except for Portugal) or, at the moment, to the Canary Islands, Ceuta, and Melilla. If a user is interested in receiving an item outside the territory of the Peninsula and the Balearic Islands, they should contact the COMPANY through the form or by sending an email to [email], we would study their request and inform them accordingly.

CONTACT: For any questions, inquiries, or suggestions, you can send us your comments by email to:

PRODUCT INFORMATION

The descriptions of the products displayed on the Website are based on the information provided by the suppliers of AMEFRUITS S.L. However, the information provided about each product, as well as the photographs or videos related to them and the trade names, trademarks, or distinctive signs of any kind contained on the website of the COMPANY, are displayed for guidance purposes.

PRICES

All prices of the products indicated on the website include VAT and any other taxes that may apply. However, these prices do not include the corresponding expenses for the shipment of the products, which are detailed separately and must be accepted by the Customer.

AVAILABILITY

The COMPANY informs the Customer that the number of available units is kept up to date with the stock and availability from our suppliers. Under no circumstances will the COMPANY intentionally sell more units than it has or that the supplier has reserved for it.

The COMPANY will do everything possible to fulfill all its Customers’ demands for products. However, on occasions, and due to causes beyond the COMPANY’s control, such as human errors or incidents in the computer systems, it is possible that the quantity finally served by the supplier may differ from the order placed by the COMPANY to meet the Customers’ orders.

In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not entitle the cancellation of the entire order. If, as a result of this cancellation, the customer wants to return the delivered product, they must follow the provisions of the Return section.

PAYMENT

The Customer agrees to pay at the time the order is placed. The prices initially shown on the Website for each of the products offered will be increased by the corresponding shipping fees. In any case, these fees will be communicated to the Customer prior to finalizing the purchase itself.

The ticket or purchase receipt corresponding to the purchase order will be available and can be viewed in the “My Account”, “Orders” section.

The Customer must pay the amount corresponding to their order by credit or debit card payment (Visa, Mastercard, Visa Electron, and/or other similar cards), bank transfer, or deposit at the office of xxxxxxxxxxxxx. The card used for payment must be issued by a Spanish bank or savings bank. Payment by card is made through PayPal or Banco Sabadell at the customer’s choice, with their corresponding security protocols.

The Customer must notify the COMPANY of any improper or fraudulent charges on the card used for purchases, by email or by phone, as soon as possible so that the COMPANY can take the appropriate actions.

SECURITY

The COMPANY has the highest commercially available security measures in the industry. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensures that it is only intelligible to the Customer’s computer and the Website’s computer. In this way, by using the SSL protocol, the following is guaranteed:

1. That the Customer is communicating their data to the COMPANY’s server center and not to any other entity attempting to pass as the COMPANY.
2. That between the Customer and the COMPANY’s server center, the data is transmitted encrypted, preventing its possible reading or manipulation by third parties.

ORDER FULFILLMENT

Once the order has been placed, that is, with the acceptance of the Terms of Use and the confirmation of the purchase process, the COMPANY will always send an email to the CUSTOMER confirming the details of the purchase made.

ORDER CANCELLATION

The COMPANY will accept order cancellations when requested before shipment. To make a cancellation, you must request it through the “Customer Service” form or by sending an email to info@amefruits.es.

DELIVERY TIMES, PLACE, AND LOST SHIPMENTS

I. Product Delivery

The COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Customer in the order form, which must always be within the Territory. In order to optimize the delivery, we kindly request that the Customer provide an address where the order can be delivered during normal business hours.

The COMPANY will not be responsible for errors caused in the delivery when the delivery address entered by the Customer in the order form does not match reality or has been omitted.

The COMPANY informs the Customer that it is possible for the same order to be divided into several deliveries.

II. Delivery Time

We will make the shipments through a courier company. The order placed by you will be delivered to you within a maximum period of 10 working days from the date we confirm your order. Although the usual delivery time of the COMPANY usually ranges from 2 to 4 days, from the completion of the order.

These deadlines are average and, therefore, an estimate. Therefore, they may vary for logistical or force majeure reasons. In cases of delays in deliveries, the COMPANY will inform its customers as soon as it becomes aware of them.

Each delivery is considered completed from the moment the transport company makes the product available to the Customer, which is materialized through the control system used by the transport company.

In the event of delays in the delivery of orders attributable to the COMPANY, the Customer may cancel their order in accordance with the procedure described in Section “11. Return.” Delays in delivery will not be considered in cases where the order has been made available to the Customer by the transport company within the agreed-upon period and could not be delivered due to reasons attributable to the Customer.

The shipping costs can be checked in the shipping section of our website.

Once the order leaves our warehouses, you will receive an email or SMS notifying you that your order has been accepted and is being shipped.

For security reasons, the COMPANY will not ship any orders to post office boxes or military bases, nor will it accept any orders when it is not possible to identify the recipient of the order and their address.

III. Delivery Data, Undelivered Deliveries, and Loss

If the Customer is absent at the time of delivery, the carrier will leave a notice indicating how to proceed to arrange a new delivery. As part of the courier delivery service, the COMPANY carries out a series of follow-up actions aimed at ensuring that delivery takes place.

If 7 working days have passed since the order was dispatched and the delivery has not been scheduled, the Customer must contact the COMPANY. If the Customer fails to do so, after 10 working days since the order was dispatched, it will be returned to our warehouses, and the Customer will be responsible for the shipping and return costs to the origin of the goods, as well as any associated management fees.

If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.

IV. Diligence in Delivery

The Customer must check the good condition of the package in the presence of the carrier who, on behalf of the COMPANY, delivers the requested product, indicating on the delivery note any anomalies that may be detected in the packaging. If, subsequently, after reviewing the product, the Customer detects any incidents such as damage, breakage, signs of tampering, or any flaws caused in it by the shipment, they undertake to notify the COMPANY via email as soon as possible, within 24 hours of delivery. From that moment, no incidents of that type will be addressed (only warranty items).

RETURN

I. Return procedure

All products purchased at THE COMPANY can be returned and refunded, provided that the Customer notifies THE COMPANY of their intention to return the purchased product(s) within a maximum period of up to 14 working days from the date of delivery, and that the rest of the conditions established in this section are met.

THE COMPANY will only accept returns that meet the following requirements:

1. The product must be in the same condition as it was delivered and must retain its original packaging and labeling.
2. The shipment must be made using the same box in which it was received to protect the product. In the event that it cannot be done with the box in which it was delivered, the Customer must return it in a protective box so that the product reaches THE COMPANY’s warehouse with the highest possible guarantees.
3. A copy of the delivery note must be included inside the package, where the returned products and the reason for the return are also marked.

 

In order to facilitate the return process for Customers and to be able to track it correctly, THE COMPANY establishes the return procedure set by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not what you ordered, etc.), the refund amount will be reimbursed. If the reason is different (the products were served correctly but are not to your liking), the cost of the return expenses will be borne by the customer.

To proceed with a return, the following steps must be followed:

1. Notify within 7 calendar days of receipt that you want to return the product. The information can be sent by email to or through the customer service form.
2. THE COMPANY will inform the customer of the address to which the product must be sent.
3. The customer must send it through a courier company of their choice. The return must be paid by the customer.
4. Inform the courier company used, date, and time of the return.

 

II. Refunds to the CUSTOMER

The return of the products will result in a refund equal to the cost of the returned products minus the cost of the return service.

Only in the event that the delivered product is defective or incorrect, THE COMPANY will also refund the customer the corresponding shipping costs.

Partial returns and cancellations will result in partial refunds.
THE COMPANY will process the return order under the same system used for payment within 3 days from the confirmation of arrival at THE COMPANY’s returned order warehouse. The refund will be applied to the customer’s account or card depending on the card and issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.

INTELLECTUAL AND INDUSTRIAL PROPERTY

THE COMPANY holds all rights to the content, design, and source code of this Website, and in particular, but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names, and data included on the Website.

Customers and Users are hereby informed that such rights are protected by current Spanish and international legislation on intellectual and industrial property.
Likewise, and without prejudice to the foregoing, the content of this Website is also considered computer software, and therefore, all current Spanish and European Community regulations in force in this regard apply to it.

The total or partial reproduction of this Website, or any of its contents, is expressly prohibited without the express and written permission of THE COMPANY.

Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication, and/or any other action that constitutes an infringement of current Spanish and/or international regulations in matters of intellectual and/or industrial property, as well as the use of the contents of the Website without the express and written authorization of THE COMPANY, are strictly prohibited.

THE COMPANY informs that it does not grant any implicit license or authorization on the intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included on the Website.

Only the use of the contents of the website’s domain for informational and service purposes is authorized, provided that the source is cited or referenced. The user is solely responsible for the misuse of the contents.

ACCESS AND STAY ON THE WEBSITE. OUR CONTENTS

Customers and Users are fully responsible for their conduct when accessing the information on the Website, while browsing it, as well as after accessing it.

As a result of the above, Customers and Users are solely responsible to THE COMPANY and third parties for:

1. The consequences that may arise from the use, for illegal purposes or purposes contrary to this document, of any content on the Website, whether or not it was created by THE COMPANY, published under its name officially or not.
2. As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable, or deteriorate the Website or its services or prevent the normal enjoyment by other Users.

 

THE COMPANY reserves the right to update the contents when it deems appropriate, as well as to delete, limit, or prevent access to them, temporarily or permanently, as well as to deny access to the Website to Customers and Users who misuse the contents and/or fail to comply with any of the conditions set forth in this document.

THE COMPANY informs that it does not guarantee:

1. That access to the Website and/or the linked websites will be uninterrupted or error-free.
2. That the content or software to which Customers and Users access through the Website or linked websites will be free of errors, computer viruses, or other elements in the content that may cause alterations in their system or in electronic documents and files stored on their computer system or cause any other type of damage.
3. The use that Customers and Users may make of the information or content of this Website or linked websites for their personal purposes.

 

The information contained on this website should be considered informative and guiding, both in terms of its purpose and its effects, which is why:

THE COMPANY does not guarantee the accuracy of the information contained on this Website and therefore assumes no responsibility for any damages or inconveniences to Users that may arise from any inaccuracies present on the Website.

OUR RESPONSIBILITY

THE COMPANY assumes no responsibility derived, including but not limited to:

1. From the use that Customers or Users may make of the materials on this Website or linked websites, whether prohibited or allowed, in violation of the intellectual and/or industrial property rights of the content of the Website or third parties.
2. From the possible damages and losses to Customers or Users caused by the normal or abnormal functioning of the search tools, the organization or location of the content and/or access to the Website and, in general, the errors or problems that arise in the development or implementation of the technical elements that the Website or a program provides to the User.
3. From the contents of those pages that Customers or Users may access from links included on the Website, whether authorized or not.
4. From the acts or omissions of third parties, regardless of whether these third parties may be linked to THE COMPANY through a contractual relationship.
5. From the access of minors to the contents included in the Website, being the responsibility of their parents or guardians to exercise proper control over the activity of their children or minors in their care, or to install any of the tools for controlling the use of the Internet in order to prevent (i) access to materials or content not suitable for minors, as well as (ii) the sending of personal data without the prior authorization of their parents or guardians.
6. From the communications or dialogues that may take place during the debates, forums, chats, and virtual communities that are organized through or around the Website and/or linked websites, nor shall THE COMPANY be liable, therefore, for any damages or losses that may be suffered by individual and/or collective Customers or Users as a result of such communications and/or dialogues.

 

THE COMPANY will not be responsible in any case for:

1. Errors or delays in accessing the Website by the Customer when entering their data in the order form, the slowness or impossibility of receipt by the recipients of the order confirmation, or any anomaly that may arise when these incidents are due to Internet network problems, fortuitous events, or force majeure and any other unforeseeable contingency beyond the good faith of THE COMPANY.
2. Failures or incidents that may occur in communications, erasure, or incomplete transmissions, so that it is not guaranteed that the services of the Website are constantly operational.
3. Errors or damages produced to the website by an inefficient and bad faith use of the service by the Customer.
4. The inoperability or problems in the email address provided by the Customer for sending the order confirmation.
5. In any case, THE COMPANY is committed to solving any problems that may arise and to providing all the necessary support to the Customer to reach a quick and satisfactory solution to the incident.
6. Likewise, THE COMPANY is entitled to carry out promotional campaigns during defined periods of time to promote the registration of new members to its service. THE COMPANY reserves the right to modify the conditions of application of the promotions, extend them by duly notifying them, or proceed to exclude any of the participants in the promotion in the event of detecting any anomaly, abuse, or unethical behavior in their participation.