Shipments and Delivery Deadlines

Delivery Deadlines, Locations, and Losses

I. Product Delivery

The COMPANY commits to delivering the product in perfect condition to the address provided by the Customer on the order form, which must be located within the Territory. To optimize delivery, we request that the Customer provides an address where the order can be delivered during regular working hours.

The COMPANY will not be responsible for delivery errors when the delivery address entered by the Customer on the order form does not correspond to reality or has been omitted.

The COMPANY informs the Customer that a single order may be divided into multiple deliveries.

Shipments are made through the courier service MRW.

II. Delivery Deadline

Shipments will be made through a courier company. Your order will be delivered within a maximum of 10 business days from the order confirmation date. Although the usual delivery time for the COMPANY is between 2 and 4 days from the completion of the order.

These time frames are averages and, therefore, an estimate. They may vary for logistical reasons or due to force majeure. In cases of delivery delays, the COMPANY will inform its customers as soon as it becomes aware of them.

Each delivery is considered completed from the moment the courier company makes the product available to the Customer, as recorded by the tracking system used by the courier company.

In the case of delivery delays attributable to the COMPANY, the Customer may cancel their order according to the procedure described in Section “11. Returns.” Delivery delays will not be considered in cases where the order has been made available to the Customer by the courier company within the agreed timeframe and could not be delivered due to reasons attributable to the Customer.

Shipping costs can be consulted in the shipping section of our website.

Once the order leaves our warehouse, you will receive an email or SMS notifying you that your order has been accepted and is being shipped.

For security reasons, the COMPANY will not send any orders to PO boxes or military bases, nor will it accept any orders where the recipient and their address cannot be identified.

III. Delivery Information, Failed Deliveries, and Losses

If the Customer is absent at the time of delivery, the courier will leave a note explaining how to arrange a new delivery. The COMPANY includes a series of tracking actions as part of the courier service to ensure delivery occurs.

If 7 business days pass after the order has been dispatched without delivery being arranged, the Customer must contact the COMPANY. If the Customer does not proceed accordingly, after 10 business days from the dispatch date, the order will be returned to our warehouse, and the Customer will be responsible for the return shipping costs and any associated handling fees.

If the reason for the failed delivery is the loss of the package, our courier will initiate an investigation. In such cases, the response time from our couriers typically ranges from one to three weeks.

IV. Diligence in Delivery

The Customer must check the condition of the package in the presence of the courier delivering the product on behalf of the COMPANY, noting any anomalies detected in the packaging on the delivery note. If, upon further inspection, the Customer discovers any issues such as damage, breakage, signs of having been opened, or any defect caused during shipment, they must notify the COMPANY via email as soon as possible, and no later than 24 hours after delivery. After this period, claims of this nature will not be accepted (only warranty-covered parts).