Return and Incident Policy

I. Return Procedure

All products purchased on Amefruits.es can be returned and refunded, provided that the Customer communicates to THE COMPANY their intention to return the purchased product(s) within a maximum period of 14 working days from the date of delivery, and that the rest of the conditions established in this section are met.

THE COMPANY will only accept returns that meet the following requirements:

1. The product must be in the same condition as it was delivered and must retain its original packaging and labeling.
2. The shipment must be made using the same box in which it was received to protect the product. If it cannot be done with the box in which it was delivered, the Customer must return it in a protective box so that the product reaches THE COMPANY’s warehouse with the maximum possible guarantees.
3. A copy of the delivery note must be included inside the package, marking the returned products and the reason for the return.

 In order to facilitate the return process for Customers and to be able to properly track it, THE COMPANY establishes as the only return procedure the one established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not what you ordered, etc.), the return amount will be refunded. If the reason is another (the products were delivered correctly but are not to your liking), the cost of the return expenses will be borne by the customer.

To proceed with a return, the following steps must be followed:

1. Inform within 7 calendar days from receipt that the product is to be returned. The information can be sent via email to info@amefruits.es or through the customer service form. 
2. THE COMPANY will inform the customer of the address to which the product must be sent. Unless THE COMPANY states otherwise, the shipping address will be: Amefruits SL, Calle KL, nº1, Pol. Ind. Puente Alto, 03300 Orihuela – Alicante
3. The customer must send it through a courier company of their choice. The return must be paid for by the customer.
4. Inform THE COMPANY of the courier company used, the date, and time of the return.

 

II. Refunds to the CUSTOMER

The return of the products will result in a refund equal to the cost of the returned products minus the cost of the return service.

Only if the delivered product is defective or incorrect will THE COMPANY also reimburse the Customer for the corresponding shipping costs.

Partial returns and cancellations will result in partial refunds.

THE COMPANY will process the return order using the same payment method that was used for the payment within 3 days from the confirmation of the arrival of the returned order at the warehouse. The application of the refund to the Customer’s account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.